Evan Carroll is the author of two technology books and has appeared in major news outlets including The New York Times, CBS Sunday Morning, NPR's Fresh Air, The Atlantic, and Popular Science.
Evan's career spans roles in user experience, marketing, and product management for leading agencies and technology companies, including IBM, Ketchum, and ChannelAdvisor. As a keynote speaker and trainer, Evan inspires companies to improve customer loyalty, advocacy and ultimately the bottom line.
He is co-author of the book, Blue Goldfish, which highlights businesses leveraging technology, data, and analytics to do a "little something extra" to improve the experience for their customers. Blue Goldfish shows companies how to deepen customer relationships, improve responsiveness, and increase overall readiness to meet customer needs.
A leader in digital legacy and personal archiving, Evan is also co-author of the book, Your Digital Afterlife: When Facebook, Flickr, and Twitter Are Your Estate, What's Your Legacy (New Riders Press, 2010).
Evan holds MS and BS degrees in Information Science from UNC-Chapel Hill. He was recognized by the American Marketing Association as its 2017 National Volunteer of the Year.
Technology at Human Scale
Do you ever feel like your business is stuck in neutral Growth is the holy grail of business today and many companies are turning to technology to reach more customers with fewer resources. More is the goal. More profits. More subscribers. More leads in the funnel. Bigger, so the establishment believes, is better.
But what if better were truly better This keynote is a journey through compelling examples of great companies, including Amazon, Disney, and Facebook, who have embraced the idea that better is better. And the results By creating better customer experiences, they're seeing bigger rewards and happier customers.
Blue Goldfish author Evan Carroll will reveal the ways companies are using technology to improve customer experience and leave you with the tools-and the inspiration-to create lasting change in your company and ultimately improve the bottom line.
Big Data, Analytics, and Infosense: Using Technology to Drive Customer Loyalty and Advocacy
In customer experience, there is no such thing as meeting expectations. You either exceed expectations or you fall short. According to an IBM study, more than three out of four customers expect organizations to understand their individual needs. Some call this the Amazon Effect. Trendwatching.com calls this info-sense, which is using data to understand and meet the individual, personalized needs of your customer.
Jack Welch said there are two forms of competitive advantage: Learning more about your customers and putting it into action faster than your competition. Are you turning big data into useful data Are you leveraging analytics to improve the customer journey
Evan Carroll, co-author of Blue Goldfish, will uncover how companies are using data, analytics, and technology to create world-class customer experiences. You'll leave with a full toolbox of strategies, tactics and practical advice to improve your customer experience and ultimately your bottom line.
How to hire Evan Carroll for an event
Learn how to hire Evan Carroll or research availability and pricing for booking Evan Carroll to speak at a corporate event, fundraiser, private party, social media campaign, fair or festival, tradeshow or conference, endorsement project, or hire Evan Carroll as a guest speaker, please submit the form to our agency.
Frequently Asked Questions about booking Evan Carroll.
Many performers, actors, speakers and other talent like Evan Carroll, with postponed or cancelled events due to COVID-19 are now, in certain cases, considering virtual appearances via live streaming. They perhaps may accept lower fees too. If you are seriously interested in booking Evan Carroll or other talent shown on our site, we will research their desire and the specific fee for your live-streaming event or project request.
Evan Carroll's current work schedule and location in relation to your event's type, date, budget, and locality will play a primary factor in the acceptance of booking Evan Carroll for your party. As long as your funding is commensurate with the price range to book Evan Carroll, CTI will propose your event to the official agency representing Evan Carroll. After we consult with them, we can circle back with you to provide a personal and accurate quote that includes: final costs, availability, and actual interest in being hired for your specific event or party.
CTI can give you the Evan Carroll booking price once we submit your event details to their camp. "How much does it cost to book Evan Carroll for an event?" is a frequent question we get, but the final Evan Carroll booking price is contingent on many variables and the booking fee we show is based on a range derived from our past experience with what will Evan Carroll charge for an event. Also, their speaking fee might be different than the fee shown for the cost to perform or to just appear. Popularity, career stage, along with current demand will cause fluctuations in their speaking price too. The final booking price may be more than what is shown, but you should at least have a budget within that range for them to consider an appearance, performance or speaking engagement.
There is low probability to book Evan Carroll for a party with anything substantially less than the published booking cost price range. We will negotiate with the Evan Carroll agent on your behalf, but if your funding is not in place then it will more difficult to book Evan Carroll, because they get many offers to work events that are at or above asking price. It is also important to consider the travel costs when researching the Evan Carroll booking fee, as additional expenses like this, as well as an entourage of staff and equipment, are not necessarily built-in to the booking fee range shown. If your budget does not factor that in, then there is no benefit for them to want to be hired. We do not personally speak for Evan Carroll, but in our experience in booking talent for over 25 years, this is generally the outcome of inadequate funding.
Technology, Customer Service, Customer Loyalty